Delivery & Returns Policy

Thank you for shopping at Faabrique! We want to ensure you have a smooth and satisfying experience. Please review our policies below.

Delivery Policy

Processing and Shipping Time

Once you place your order, our team gets to work. All orders are processed and shipped within 3 to 5 working days (Monday to Friday, excluding public holidays).

Delivery Times

The 3 to 5 working days timeframe is the estimated period for your order to be prepared and leave our warehouse. Please note that actual transit time with the carrier may vary depending on your location. You will receive a shipping confirmation email with a tracking number as soon as your order is on its way.

Shipping Destinations and Delays

We currently ship to anywhere in the United Kingdom. While we make every effort to ensure timely delivery, we are not responsible for delays caused by carrier issues or the weather. We will keep you informed of any significant delays that we are aware of.

Returns & Exchange Policy

We hope you love your purchase, but if you are not completely satisfied, you can return most items for a refund or exchange.

Return Eligibility

• All items are eligible for a return within 14 days from the date you receive your order.
• Items must be returned in their original condition: unworn, unused, with original tags attached, and in the original packaging.

How to Initiate a Return or Exchange

1. Contact Us: To start a return or request an exchange, please email our customer support team at support@faabrique.com within the 14-day return window.
2. Provide Details: Include your order number and the reason for the return or exchange in your email.
3. Instructions: We will respond promptly with instructions on how and where to send your return.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 5 – 10 working days. Please note that shipping costs are non-refundable.

Exchanges

We are happy to exchange an item for a different size or color, subject to availability. Please contact us at support@faabrique.com to check stock before sending your return.

Contact Us

If you have any questions about your order, delivery, or our return policy, please don’t hesitate to contact us. Our customer support team is here to help!

Email: support@faabrique.com